Global Service Management Lead (Manager)

The Global Service Management Lead (Manager) defines and executes a unified IT Service Management strategy to ensure consistent, scalable, and high-quality service delivery across a global organization. This role oversees the strategic evolution of ServiceNow, drives the optimization of a follow-the-sun Global Service Desk model, and leads continuous improvement initiatives to enhance operational efficiency and customer experience. The position serves as the central authority for ITSM governance, aligning global service delivery with business priorities while maintaining a seamless support experience.