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Global Services Operations Analyst at Smarsh - ApplyBlast

Global Services Operations Analyst

Smarsh

1 day ago

3.5 on Glassdoor

Heredia, Costa Rica

Hybrid

Full Time

Senior

0 applicants

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About this role

Smarsh is seeking a highly experienced and strategic Global Services Operations Analyst to support the evolution and scaling of its Global Services organization. Reporting directly to the Global Operations Director, this role will serve as a key operational and analytical partner to leadership, with significant ownership across systems, process, and data. The primary focus in 2026 will be the implementation and global rollout of a new Professional Services Automation (PSA) platform, alongside supporting additional strategic initiatives across Global Services Operations.

Responsibilities

Implement and optimize new Professional Services Automation platform
Design and document scalable operational processes and workflows
Develop operational reporting and analytics dashboards in Power BI

Skills

About Smarsh

smarsh.com

Headquarters

Portland, Oregon, United States

Company Size

1001-5000 employees

Founded

2002

View Profile

Smarsh is a cloud-based digital communications governance and archiving company that helps organizations capture, preserve, supervise and produce electronic communications across 80+ channels. It delivers compliant capture and long-term archiving combined with supervisory workflows, search & analytics, and eDiscovery capabilities tailored for regulated industries—particularly financial services. Smarsh integrates with email, social, mobile messaging, collaboration and voice platforms to support risk, compliance, and litigation readiness. The platform emphasizes enterprise-scale security, retention controls, and global regulatory support.