Global Store Customer Experience Manager

The Global Store Customer Experience Manager defines and delivers the global in-store service strategy, shaping how the brand is experienced by customers across all markets. This role involves partnering with regional teams to drive adoption, establish clear frameworks, and embed service behaviours that elevate customer engagement and commercial performance. The position requires translating brand expectations into practical service standards and tracking consumer experience KPIs to ensure a consistent, high-quality experience across the global retail network.