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Global Support Engineer I at ExtraHop - ApplyBlast

Global Support Engineer I

ExtraHop

2 months ago

3.3 on Glassdoor

United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Global Support Engineer I at ExtraHop provides remote-first technical support for networking infrastructure as a service, assisting customers with hardware, firmware, configuration, and troubleshooting. The role involves collaborating with senior engineers and cross‑functional teams, handling tickets, and delivering professional communication across multiple channels.

Responsibilities

Provide hardware and firmware deployment support for appliances
Troubleshoot customer network and infrastructure issues
Communicate with customers via phone, ticketing system, and video conferencing

Skills

Qualifications

CompTIA Network+CompTIA Security+

About ExtraHop

extrahop.com

Headquarters

Seattle, Washington, United States

Company Size

501-1000 employees

Founded

2007

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ExtraHop is a cybersecurity company delivering a modern Network Detection and Response (NDR) platform for enterprise environments under its RevealX brand. Its platform provides real-time network telemetry, AI-driven threat detection, and modules for intrusion detection, packet forensics, and network performance monitoring, helping organizations detect, investigate, and respond to advanced threats. ExtraHop is recognized as a leader in the 2026 Gartner® Magic Quadrant™ for Network Detection and Response Platforms and the Forrester Wave™ for Network Analysis and Visibility Solutions.