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Global Support Quality Assurance Manager at Amadeus IT Group - ApplyBlast

Global Support Quality Assurance Manager

Amadeus IT Group

5 months ago

Remote

Full Time

Senior

0 applicants

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About this role

Global Support Quality Assurance Manager at Amadeus leads and evolves global QA frameworks, standards, and evaluation methodologies across all regions, driving quality excellence, standardizing QA methodologies, and ensuring a consistently outstanding customer experience.

Responsibilities

Define and continuously improve global QA frameworks, standards, and evaluation methodologies across all regions.
Lead and develop international QA teams, ensuring consistent quality monitoring and performance excellence worldwide.
Drive global quality governance through calibration sessions, KPI management, and Voice of the Customer (VOC) insights.
Champion innovation by implementing AI-driven analytics, automated quality monitoring, and modern QA tools.
Partner with global support teams to deploy consistent processes and foster a culture of continuous improvement and customer-centricity.

Skills

About Amadeus IT Group

amadeus.com

Headquarters

Madrid, Community Of Madrid, Spain

Company Size

10001+ employees

Founded

1987

View Profile

Discover how Amadeus' platform and technology help airlines, travel agencies, hotels and others connect, do business, and deliver better travel experiences.