GN - SONG - Service - Amazon Connect Functional – Consultant

Accenture Federal Services(11 months ago)

HybridFull TimeSenior$95,000 - $125,000Strategy & Consulting

About this role

This role involves designing and implementing contact center transformation strategies using AWS services, with a focus on Amazon Connect, Lambda, and Lex bots. The position offers opportunities to work on innovative projects with global clients, emphasizing customer-centric design and digital practices.

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Required Skills

AWS
Amazon Connect
Lambda
Lex Bots
Contact Center
Digital Transformation
Customer Experience
Pre-sales
Conversation Design
Industry Analysis

About Accenture Federal Services

accenture.com

Accenture is a global professional services firm that helps organizations transform through strategy, consulting, technology and operations. It combines deep industry expertise with advanced capabilities in cloud, AI, security and digital services to design, build and run scalable solutions. Accenture works with clients across industries to prioritize business strategy, technology readiness and organizational readiness to accelerate value. The company is known for its large global delivery network and partnerships with major technology providers to support end-to-end change from strategy to implementation.

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