Government Support Expert
T-Mobile(1 month ago)
About this role
The Federal Support Expert supports the day-to-day needs of Federal Government business customers and maintains relationships with cross-functional teams to enable solutions and sales. The role focuses on delivering customer solutions, increasing loyalty within an assigned customer base, and servicing accounts in accordance with contractual obligations. It involves handling inbound and offline support tasks, billing and reporting, and assisting sales teams with order and account management.
Required Skills
- Customer Service
- Account Management
- Billing
- Order Processing
- Salesforce
- Microsoft Office
- Communication
- Problem Solving
- Task Management
- Strategic Thinking
Qualifications
- High School Diploma/GED
About T-Mobile
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