Grievance Coordinator

The Grievance Coordinator oversees the detainee grievance process to ensure concerns are received, investigated, and resolved in compliance with National Detention Standards and facility policies. This role involves documenting and tracking grievances, conducting non-criminal investigations, identifying systemic issues, and recommending corrective actions to improve conditions of confinement. The coordinator also serves as a liaison between detainees, staff, and external agencies while providing training on grievance procedures and detainee rights.