Grievance Specialist
Healthfirst
About this role
The Grievance Specialist is a member of Healthfirst’s Appeals & Grievances team who focuses on resolving member- or representative-initiated grievances and complaints across Healthfirst product lines. This non-clinical role advocates for members by ensuring investigations and resolutions meet regulatory requirements and organizational standards.
Skills
Qualifications
About Healthfirst
healthfirst.orgHealthfirst is a not‑for‑profit health insurer focused on serving New Yorkers with a range of plans including Medicaid, Medicare Advantage, Child Health Plus, the Essential Plan, and individual & family coverage across New York City, Long Island, Westchester and nearby regions. The company emphasizes coordinated, community‑focused care through a large provider network, care management programs, preventive services, and support for social needs. Healthfirst provides member tools and customer support for plan selection and access to services, and runs quality and population‑health initiatives aimed at improving outcomes and reducing disparities.
Salary
$51k – $80k
per year
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