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Group Director, Operational Excellence at Chanel - ApplyBlast

Group Director, Operational Excellence

Chanel

4 days ago

3.8 on Glassdoor

Piscataway, New Jersey, United States

Hybrid

Full Time

Director

0 applicants

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About this role

The Group Director, Operational Excellence leads the operational performance, scalability, and technology roadmap for the Client Care organization at Chanel. This strategic leadership role establishes the operating model, governance, and technology strategy to deliver an elevated client experience across all channels. The position serves as a business product owner, driving AI automation initiatives, workforce planning, and continuous improvement to support sustainable growth.

Responsibilities

Lead operational performance, scalability, and technology roadmap for Client Care organization
Define business vision and priorities for Client Care technology as business product owner
Own workforce forecasting, capacity planning, and staffing strategy to support organizational growth