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Group Director, Personalization & UX Research at Chanel - ApplyBlast

Group Director, Personalization & UX Research

Chanel

3 months ago

3.8 on Glassdoor

New York, New York, United States

Hybrid

Full Time

Director

0 applicants

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About this role

The Group Director, Personalization & UX Research leads the strategy and roadmap for digital personalization across Chanel's luxury retail divisions in the United States. Reporting to the Head of Client Journeys, this leader oversees UX research, experimentation, and a small team, driving data‑driven, automated client journeys while maintaining a human touch.

Responsibilities

Define and lead long‑term digital personalization vision and roadmap
Develop and oversee strategic personalization initiatives across divisions
Lead the US UX research program and experimentation processes
Mentor and manage a high‑performing personalization team
Oversee resource planning, budgets, and vendor relationships

Skills

About Chanel

Headquarters

London, England, United Kingdom

Company Size

10001+ employees

LinkedIn

Enter the world of CHANEL and discover the latest in Fashion & Accessories, Eyewear, Fragrance, Skincare & Makeup, Fine Jewellery & Watches.

Recent company news

Chanel unveils first climate transition plan, outlines net-zero strategy

1 day ago

Chanel’s CEO went to Microsoft HQ and asked ChatGPT to show her a picture of her company’s leadership. They were all men in suits

Oct 29, 2025

Chanel Taps Katie Welch as Head of U.S. Brand and Company Communications

Oct 30, 2025

About Chanel

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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Salary

Listed by employer

19% below the average for this role

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Chanel