Group Manager - Transactional Quality
WNS Global Services
About this role
The Group Manager – Transaction Quality oversees the Voice Quality function, ensuring accurate quality assurance and continuous improvement in voice operations across multiple accounts. This role involves governance, stakeholder engagement, and leadership in quality management practices within contact center environments.
Skills
About WNS Global Services
wns.comWNS is a global, digital-led business transformation and BPM provider that helps enterprises "Outsmart the Future" through analytics, automation, and technology-enabled solutions. It delivers end-to-end business process outsourcing, industry-specific consulting and digital services across functions such as finance & accounting, customer care, insurance, healthcare, travel and more. Combining domain expertise with data analytics, AI and process automation, WNS focuses on improving operational efficiency, customer experience and sustainable growth for multinational clients.
About WNS Global Services
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for WNS Global Services.
Salary
$125k – $165k
per year
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