Guest Engagement Manager

The Guest Engagement Manager owns the first-party database strategy for Membership and Private Client Services, focusing on growing guest engagement to drive membership acquisition, increased spending, and long-term loyalty. The role involves defining personalised engagement strategies, analysing guest data to optimise customer lifetime value, and aligning cross-functional teams to execute strategic initiatives. This position requires leading a team, managing budgets, and translating data insights into actionable plans to enhance the guest experience.