Accor
The Guest Experience Agent (Overnight) serves as the heart of the guest journey, providing personalized, anticipatory, and detail-oriented service throughout every stage of the stay at Faena New York. Acting as a liaison between guests and hotel departments, this role ensures interactions reflect the brand's signature warmth, artistry, and commitment to excellence. The position requires exceptional emotional intelligence, communication skills, and a genuine passion for hospitality to curate memorable experiences for sophisticated travelers.
Headquarters
Issy-Les-Moulineaux, Île-De-France, France
Company Size
10001+ employees
Founded
1967
Accor is a world-leading hospitality group offering stays and experiences across more than 110 countries with over 5,800 hotels and resorts. The company also operates around 10,000 bars & restaurants, alongside wellness facilities and flexible workspaces for leisure and business travelers. Accor delivers a broad portfolio of 45+ brands and services designed to meet diverse guest needs and experiences worldwide.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Accor.
35% above the average for this role