Guest Experience Coordinator
Mandarin Oriental Hotel Group(1 month ago)
About this role
A Guest Experience Coordinator at Mandarin Oriental, Tokyo is a member of the Rooms Division focused on delivering Mandarin Oriental's luxury guest service and supporting overall guest satisfaction. The role operates within the hotel's Guest Experience team and reports to the Director of Guest Experience. It reflects the brand's commitment to legendary quality and cultural hospitality.
Required Skills
- Guest Recognition
- VIP Service
- Concierge Coordination
- Database Management
- Guest History
- Communication
- Upselling
- Complaint Handling
- Amenities Coordination
- Teamwork
About Mandarin Oriental Hotel Group
mandarinoriental.comOur luxury award-winning hotels and resorts worldwide. Mandarin Oriental hotels offer world-class accommodations, spas and fine dining experiences.
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