Guest Experience Expert (Executive Lounge, i-Job Program)

The Guest Experience Expert delivers seamless, personalized service to guests throughout their stay, acting as a primary point of contact for queries and requests. This role involves coordinating with various departments to resolve issues, manage guest preferences, and ensure a high-quality experience in the Executive Lounge and across the property. The position requires proactive engagement with guests, handling check-in/check-out procedures, and maintaining professional standards in a dynamic hotel environment.