Guest Experience Expert

The Guest Experience Expert provides warm, courteous, and professional service to all hotel guests, ensuring a positive experience through friendly interactions and assistance with executive lounge information, services, and policies. The role involves maintaining the lounge's appearance, supporting snack and beverage service, and acting as a central information point for guest recommendations and inquiries. This position requires strong communication, teamwork, and problem-solving skills to uphold Marriott International's service standards.