Guest Experience Manager - Bellagio
Park Restaurant and Bar(13 days ago)
About this role
The Guest Experience Manager at MGM Resorts International is responsible for supporting property leaders by identifying, developing, and implementing strategies to enhance guest service. They focus on process improvement, guest recovery, and driving service excellence to create memorable experiences for guests.
Required Skills
- Guest Service
- Process Improvement
- Data Analysis
- Customer Feedback
- Team Leadership
- Service Recovery
- Project Management
- Communication
- Hospitality Operations
- Client Relations
About Park Restaurant and Bar
mgmresorts.comMGM Resorts International (NYSE: MGM) is a global gaming, hospitality and entertainment company operating 31 hotels and casinos worldwide. Its integrated resorts combine gaming with hotels, dynamic meeting and convention spaces, live shows, dining and nightlife. MGM serves both leisure and business travelers and promotes direct bookings through its platform. The company positions itself as a provider of large-scale entertainment experiences and destination hospitality.
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