Guest Experience Manager - DFO Brisbane

The Guest Experience Manager leads the Guest Experience team at Vicinity, a major Australian retail and property manager, to develop and implement center-wide guest experience strategies. This role focuses on enhancing service standards, managing daily operations, and fostering a culture of customer excellence while acting as a liaison between customers, retailers, and internal stakeholders. The manager is responsible for team leadership, performance management, and driving continuous improvement in customer service delivery across shopping destinations.