GUEST EXPERIENCE MANAGER - HOTEL BARCELÓ MARBELLA
Barceló Grupo(2 years ago)
About this role
At Barceló Hotel Group, the role involves understanding customer satisfaction levels through direct customer interactions, conducting interviews, and analyzing survey results. The position provides an opportunity to engage with hotel operations while addressing customer complaints and promoting additional services, all while fostering positive guest experiences.
Required Skills
- Customer Satisfaction
- Complaint Resolution
- Team Collaboration
- Sales Promotion
Qualifications
- Grado en Turismo
- Máster en Marketing
About Barceló Grupo
barcelogrupo.comBarceló Hotel Group es la 2ª cadena de España y una de las 30ª más grandes del mundo en número de habitaciones. Actualmente cuenta con más de 270 hoteles urbanos y vacacionales de 4 y 5 estrellas, que suman más de 62.000 habitaciones, distribuidos en más de 25 países y comercializados bajo cuatro marcas.
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