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Guest Experience Manager at Emerson College - ApplyBlast

Guest Experience Manager

Emerson College

4 months ago

3.4 on Glassdoor

Hybrid

Full Time

Senior

0 applicants

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About this role

The Manager, Guest Experience oversees Front of House operations for all six of Emerson College's Office of the Arts venues, managing safety protocols, staff training, and accessibility services for over 50,000 annual patrons. This leadership role balances budgetary responsibilities, campus safety compliance, and customer service standards across diverse theatrical and public events.

Responsibilities

Develop and maintain safety and emergency protocols for multiple venues.
Lead, train, and manage a diverse staff of full-time and part-time employees.
Oversee department budgeting, inventory, and concessions operations.
Coordinate comprehensive accessibility services including ASL and audio description.
Ensure compliance with health, safety, and legal permit requirements.