Accor
The Guest Experience Manager ensures guests receive a warm, personalized, and memorable experience throughout their stay at Pullman Kuching. This role focuses on guest engagement, service recovery, and maintaining high satisfaction standards by coordinating with various hotel departments. The position involves handling guest feedback, managing VIP interactions, and coaching team members to deliver consistent service excellence.
Headquarters
Issy-Les-Moulineaux, Île-De-France, France
Company Size
10001+ employees
Founded
1967
Accor is a world-leading hospitality group offering stays and experiences across more than 110 countries with over 5,800 hotels and resorts. The company also operates around 10,000 bars & restaurants, alongside wellness facilities and flexible workspaces for leisure and business travelers. Accor delivers a broad portfolio of 45+ brands and services designed to meet diverse guest needs and experiences worldwide.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Accor.
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