Guest Experience Shift Leader

Kilwins is seeking a high-energy, hands-on team leader to drive shift execution, guest experience, and store standards in a specialty retail environment. This leadership position focuses on coaching peers, maintaining product presentation, and ensuring exceptional customer service during busy periods. The role involves leading opening and closing routines, managing team urgency, and supporting sales of chocolates, ice cream, and confections. A successful candidate will be dependable, organized, and thrive in a fast-paced, customer-facing setting.