Guest Experience Specialist

The Guest Experience Specialist role focuses on creating memorable and unique guest experiences by taking ownership of the guest journey throughout their stay. This position goes beyond traditional front desk duties, empowering associates to address guest requests, process operational needs, and share local highlights with a "guest first" mindset. The role requires a hands-on approach to work, including standing, walking, and lifting objects up to 25 pounds, while maintaining professional standards and confidentiality.