Guest Experience Supervisor

Hornblower Group Inc.

2 months ago

Gananoque, ON

Onsite

Full Time

Medior

0 applicants

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About this role

A Guest Experience Supervisor oversees the daily operations of the Guest Experience Department, ensuring guests receive exceptional service and maintaining safety and compliance standards. The role involves supervising guest flow, managing ticket transactions, resolving customer issues, and supporting sales and operations to enhance the guest experience.

Skills

About Hornblower Group Inc.

hornblowercorp.com

Hornblower Group is a global leader in maritime transportation and sightseeing with more than a century of maritime and hospitality experience. The company operates commuter and tourist ferry services, sightseeing and dining cruises, private charters, and event and hospitality offerings across coastal and river destinations. Hornblower partners with cities and cultural sites to deliver safe, reliable transport and memorable visitor experiences by combining vessel operations with onboard dining and event services. It emphasizes scale, guest service, and sustainability to provide integrated travel and leisure solutions.