Guest Experience Team Leader

The Guest Experience Team Leader at Sofitel Bali Nusa Dua Beach Resort leads a team to deliver personalized, anticipatory, and memorable service to guests, acting as the primary point of contact for inquiries, special requests, and loyalty program promotion. The role collaborates closely with Front Office, Concierge, Butler, and F&B departments to ensure seamless guest journeys and upholds the resort's luxury service standards.