Guest Relations and Reservations Agent

The Guest Relations and Reservations Agent serves as the primary point of contact for guests, setting the tone for their experience by assisting with room and dinner reservations while maximizing revenue. This role involves acting as a concierge to answer inquiries about local activities and attractions, ensuring all interactions meet Forbes 5-Star and AAA 5-Diamond standards. The position requires managing incoming communications, processing reservations, and maintaining a high level of professional guest service.