Guest Relations Coordinator

The Guest Relations Coordinator manages guest referrals, check-ins, and coordinates guest services to ensure a welcoming experience for patients and caregivers at the American Cancer Society's new San Antonio Hope Lodge. This hands-on lead role supervises the concierge and front desk team, maintains guest records, and ensures smooth operations while establishing service standards and team culture. The position requires strong customer service skills, flexibility for weekend and holiday coverage, and occasional travel for training.