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Guest Relations Manager, Hope Lodge at American Cancer Society - ApplyBlast

Guest Relations Manager, Hope Lodge

American Cancer Society

4 months ago

Cleveland, Ohio

Onsite

Full Time

Senior

0 applicants

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About this role

The Guest Relations Manager at the American Cancer Society leads front desk operations and guest relations, managing referrals, room allocations, and a concierge team to ensure a seamless administrative and operational experience for patients and caregivers. The role involves supervising staff, coordinating amenities and accommodations, and maintaining accurate guest records and room inventories within a fast-paced environment.

Responsibilities

Lead guest relations and front desk operations to ensure seamless patient experiences
Supervise and train the concierge team to optimize guest satisfaction
Manage guest referrals, check-ins, and room assignments efficiently
Coordinate guest amenities, transportation, and special accommodations
Address guest feedback and resolve concerns promptly during shift hours

Skills

Qualifications

High School DiplomaBachelor's Degree (Preferred)

About American Cancer Society

cancer.org

Headquarters

Atlanta, Georgia, United States

Company Size

5001-10000 employees

Founded

1913

View Profile

The American Cancer Society is a nonprofit health organization dedicated to ending cancer through research, patient support, and education. They offer a range of patient services including free rides to treatment, lodging assistance, and a 24/7 cancer helpline, as well as funding cancer research and advocacy. Their work spans prevention, early detection, treatment guidance, and support for patients, survivors, and caregivers.