Guest Relations Representative

The Guest Relations Representative serves as the first point of contact for patients, visitors, and staff at Charlotte Hungerford Hospital, providing outstanding customer service and promoting a positive visitor experience. The role involves greeting guests, managing check-ins and check-outs, answering inquiries, providing directions, and ensuring smooth front desk operations with a focus on excellent customer service and confidentiality. This position requires maintaining visitor logs, issuing badges, assisting with mobility needs, and adhering to HIPAA requirements and organizational policies.