Guest Service Agent - Second Shift
Sonesta Hotels(1 month ago)
About this role
The Guest Services Agent is the primary front-desk representative for the hotel, serving as the first point of contact for guests and representing the brand. The role supports the Operations Manager and oversees front desk technology systems and in-house guest relations during assigned shifts. The position contributes to the overall success of the hotel by ensuring a consistent, welcoming guest experience.
Required Skills
- Guest Relations
- Cash Handling
- Reservations
- Customer Service
- Upselling
- Phone Etiquette
- Microsoft Office
- Opera PMS
- Problem Solving
- Time Management
Qualifications
- High School Diploma
- ServSafe Certification
- TIPS Certification
- Valid Driver's License
About Sonesta Hotels
sonesta.comBook a hotel room among our global properties in the United States, Canada, Egypt, Peru, Columbia, Chile, Ecuador, and the Caribbean for your next adventure.
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