Guest Service Agent
Sonesta Hotels(1 month ago)
Atlanta, GAOnsiteFull TimeJunior$41,926 - $56,981 (estimated)Front Office / Guest Services
Apply NowAbout this role
The Guest Services Agent (GSA) is the hotel's first point of contact, representing the brand and managing front desk interactions. The role supports the Operations Manager and oversees front desk technology systems during assigned shifts. The GSA contributes to the hotel's mission by maintaining positive in-house guest relations and ensuring a consistent guest experience.
Required Skills
- Customer Service
- Cash Handling
- Reservations
- Upselling
- Communication
- MS Office
- Opera
- Problem Solving
- Time Management
- Bilingual
Qualifications
- High School Diploma or Equivalent
- ServSafe (required)
- TIPS (may be required)
- Valid Driver's License
About Sonesta Hotels
sonesta.comBook a hotel room among our global properties in the United States, Canada, Egypt, Peru, Columbia, Chile, Ecuador, and the Caribbean for your next adventure.
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