Guest Service Agent
Sonesta Hotels(2 months ago)
About this role
The Guest Services Agent at Sonesta serves as the hotel's front-desk representative and primary point of contact for arriving guests, managing front desk technology and in-house guest relations during their shift. The role supports the Operations Manager and contributes to the hotel's overall success by ensuring a consistent brand experience and positive guest interactions. The GSA represents the brand as guests enter the hotel and helps maintain operational standards.
Required Skills
- Customer Service
- Cash Handling
- Reservation Systems
- Communication
- Problem Solving
- Upselling
- Microsoft Office
- Opera
Qualifications
- High School Diploma
- ServSafe
- TIPS (May Be Required)
- Valid Driver's License
About Sonesta Hotels
sonesta.comBook a hotel room among our global properties in the United States, Canada, Egypt, Peru, Columbia, Chile, Ecuador, and the Caribbean for your next adventure.
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