Guest Service Agent
Sonesta Hotels(3 months ago)
Scottsdale, AZOnsiteFull TimeJunior$43,759 - $59,341 (estimated)Front Desk / Guest Services
Apply NowAbout this role
The Guest Services Agent is the hotel's first point of contact, representing the brand as guests enter and ensuring a positive arrival experience. The role supports the Operations Manager by overseeing front desk technology systems and managing in-house guest relations during assigned shifts. This position contributes to the hotel's overall mission and success through consistent service delivery and effective guest interaction.
Required Skills
- Guest Service
- Front Desk
- Cash Handling
- Reservation Management
- Upselling
- Communication
- Opera Systems
- Microsoft Office
- Customer Relations
- Problem Solving
Qualifications
- High School Diploma or Equivalent
- ServSafe (required)
- TIPS (may be required)
- Valid Driver's License
About Sonesta Hotels
sonesta.comBook a hotel room among our global properties in the United States, Canada, Egypt, Peru, Columbia, Chile, Ecuador, and the Caribbean for your next adventure.
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