Guest Service Agent
Sonesta Hotels
About this role
The Guest Services Agent is the hotel's first point of contact, representing the brand as guests enter and ensuring a positive arrival experience. The role supports the Operations Manager by overseeing front desk technology systems and managing in-house guest relations during assigned shifts. This position contributes to the hotel's overall mission and success through consistent service delivery and effective guest interaction.
Skills
Qualifications
About Sonesta Hotels
sonesta.comSonesta Hotels is a hospitality company that owns, manages, and franchises hotels, resorts, and extended-stay properties across the Americas and other international markets. Its portfolio includes multiple lodging brands serving business and leisure travelers, with services spanning accommodations, meetings and events, and guest hospitality operations.
Recent company news
WebWireSonesta Announces Opening of Americas Best Value Inn & Suites by Sonesta in Tomball, TX
6 days ago
NerdWalletSonesta Hotels: What to Know Before You Book
Dec 22, 2025
Hotel DiveSonesta appoints co-CEOs to succeed John Murray
Jan 13, 2026
LODGING MagazineLedgestone Hospitality Adds Six Sonesta Hotels to Its Portfolio
Dec 10, 2025
Hotel ManagementVisual Matrix reaches 100 Sonesta hotels using its PMS platform
Nov 17, 2025
About Sonesta Hotels
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Sonesta Hotels.
Salary
$44k – $59k
per year