Guest Service Agent
Mandarin Oriental Hotel Group
About this role
A Guest Service Agent at Mandarin Oriental, Tokyo works within the Front Office to ensure exceptional guest experiences at arrival, during the stay, and at departure. The role supports the hotel’s luxury service standards, represents the brand in the Nihonbashi location, and reports to the Front Desk Manager. Fluency in both English and Japanese is required.
Skills
About Mandarin Oriental Hotel Group
mandarinoriental.comOur luxury award-winning hotels and resorts worldwide. Mandarin Oriental hotels offer world-class accommodations, spas and fine dining experiences.
Recent company news
Hospitality NetKai Jansen has been appointed as General Manager at Mandarin Oriental, Macau
1 day ago
McKinsey & CompanyHow Mandarin Oriental’s CEO is scaling boutique luxury
1 month ago
Hotel DiveMandarin Oriental shareholders approve go-private offer
Dec 12, 2025
CoStarNews | Shareholders approve Mandarin Oriental's move into private hands
Dec 11, 2025
MonocleLaurent Kleitman on the future of luxury hospitality, Mandarin Oriental’s growth and ‘The White Lotus’ effect
Sep 10, 2025
About Mandarin Oriental Hotel Group
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Mandarin Oriental Hotel Group.
Salary
$36k – $49k
per year