Guest Service Agent

As a Guest Service Agent at OTH Hotels Resorts, you will serve as the primary point of contact for guests, creating genuine connections and ensuring a personalized stay through warm interactions and problem-solving. The role involves managing check-ins and check-outs, processing reservations, providing local recommendations, and coordinating with various hotel departments to fulfill guest needs. You will represent the hotel's 'Unscripted Hospitality' culture by anticipating guest requirements and maintaining a welcoming environment in the lobby and over the phone.