Guest Service Agent

The Guest Service Agent serves as the primary representative for the guest experience, managing the entire stay cycle from pre-arrival to post-departure while ensuring the front desk operates efficiently and professionally. This role involves handling guest requests, managing VIP arrivals and departures, and providing personalized service to achieve high levels of guest satisfaction. The position requires maintaining detailed knowledge of hotel facilities, local attractions, and emergency procedures to support a seamless and enjoyable stay for all visitors.