Guest Service Agent

The Guest Service Agent serves as the primary point of contact for hotel guests, ensuring memorable experiences through excellent customer service and efficient management of check-ins, check-outs, and reservations. This role involves processing payments, sharing insights on hotel amenities, and collaborating with the Front Desk team to support all aspects of the guest stay. The position requires an upbeat personality, strong organizational skills, and flexibility to work various shifts including days, evenings, and weekends.