Guest Service Agent

The Guest Service Agent role at Crowne Plaza Geelong focuses on delivering exceptional guest experiences by managing check-in and check-out processes, handling reservations, and providing personalized assistance. This position involves resolving guest inquiries, coordinating with hotel departments, and ensuring a seamless stay for both business and leisure travelers. The role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced hospitality environment.