Guest Service Agent

The Guest Service Agent provides effective, efficient, and courteous service to all guests, managing first impressions and occupying the hotel lobby and public areas during busy times. The role focuses on delivering exceptional customer service, personalizing guest experiences, and anticipating needs to exceed expectations. The agent assists with VIP arrivals, handles inquiries and complaints, and supports other hotel departments as needed. The position requires a team player with strong attention to detail and fluency in English.