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Guest Service Agent at Sonesta Hotels - ApplyBlast

Guest Service Agent

Sonesta Hotels

1 day ago

Milpitas, California, United States

Onsite

Part Time

Junior

0 applicants

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About this role

The Guest Service Agent serves as the primary point of contact for guests, representing the brand and ensuring a welcoming experience upon arrival. This role involves managing front desk operations, processing transactions, handling reservations, and delivering exceptional customer service aligned with company standards. The position requires strong communication skills, attention to detail, and the ability to work flexible hours including weekends and holidays.

Responsibilities

Deliver exceptional guest service and manage front desk operations
Process cash and credit card transactions accurately
Manage guest reservations and up-sell rooms to maximize revenue

Skills

Qualifications

High School diploma or equivalentServSafe certificationTIPS certificationValid driver's license

About Sonesta Hotels

sonesta.com

Headquarters

Newton, Massachusetts, United States

Company Size

10001+ employees

Founded

1937

View Profile

Sonesta Hotels is a hospitality company that owns, manages, and franchises hotels, resorts, and extended-stay properties across the Americas and other international markets. Its portfolio includes multiple lodging brands serving business and leisure travelers, with services spanning accommodations, meetings and events, and guest hospitality operations.