Guest Service Agents

The Guest Service Agent role at Homewood Suites by Hilton in Wilmington, DE, focuses on being the welcoming face of the hotel's front office. This position involves creating a warm environment for guests, sharing local knowledge, and ensuring excellent service from check-in to check-out. The role requires clear communication, professionalism, and the ability to handle technical tasks using property management systems. Candidates should be people-oriented, adaptable to varying schedules, and capable of working under pressure.