Guest Service Coordinator

The Guest Service Coordinator assists in the execution of Front Office operations at the Lodge, collaborating with Front Desk Agents, Bell Staff, and Housekeeping to ensure a successful guest journey. This role focuses on improving guest satisfaction through thorough understanding of guest needs, diligent preplanning, and maintaining high-quality service standards. The position involves answering and routing calls, dispatching departments for guest requests, and resolving issues to meet Marriott and Forbes standards.