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Guest Service Lead at Nashville Zoo - ApplyBlast

Guest Service Lead

Nashville Zoo

4 hours ago

3.7 on Glassdoor

Nashville, Tennessee, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Guest Service Lead assists the Guest Services Director in overseeing daily operations, including supervising staff, managing financial transactions, and coordinating guest services at the Nashville Zoo. This role involves training employees, handling cash management, and ensuring excellent customer service during peak hours and weekends. The position requires strong organizational skills, basic accounting knowledge, and experience in hospitality or customer service.

Responsibilities

Supervise daily operations of ticketing and guest services stations
Manage cash handling protocols and daily financial settlements
Train staff on ticketing software and reinforce service protocols

Skills

About Nashville Zoo

nashvillezoo.org

Headquarters

Nashville, Tennessee, United States

Company Size

201-500 employees

Founded

1989

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Nashville Zoo at Grassmere is a family-focused zoological park in Nashville, TN, situated on the historic Grassmere estate and featuring a diverse collection of animals and immersive exhibits. The zoo offers daily events, educational programs, animal encounters, and seasonal activities designed for visitors of all ages. Open regularly (typically 9:00 AM–4:00 PM), it provides memberships, special events, and online giving options while emphasizing wildlife conservation, education, and community engagement.