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Guest Service Representative at Museum of Science - ApplyBlast

Guest Service Representative

Museum of Science

26 days ago

3.9 on Glassdoor

Boston, Massachusetts, United States

Onsite

Part Time

Junior

0 applicants

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About this role

The Museum of Science, Boston is seeking a Guest Service Representative to deliver exceptional customer service across phone, email, and chat channels. This role involves utilizing CRM and POS systems to manage transactions and support museum operations while ensuring a positive experience for all visitors. The position requires strong communication skills, technical proficiency, and the ability to handle sensitive information with integrity.

Responsibilities

Deliver exceptional guest service via phone, email, and chat
Utilize CRM and POS systems to perform transactions and record keeping
Liaise across departments to ensure smooth guest check-ins and program fulfillment

Skills

About Museum of Science

mos.org

Headquarters

Boston, Massachusetts, United States

Company Size

201-500 employees

Founded

1830

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The Museum of Science (Boston) is a major science museum offering a revolving schedule of temporary exhibitions alongside more than 700 interactive permanent exhibits, plus IMAX films and planetarium shows. It delivers hands‑on learning through live demonstrations, programs for school groups, camps, and family activities designed for visitors of all ages. The museum also hosts special events, membership benefits, and community outreach initiatives to engage the public in STEM and the natural world.