Guest Service Representative

The Guest Service Representative serves as the first point of contact for guests at Snoqualmie Casino & Hotel, handling a high volume of incoming calls, guest inquiries, and reservation requests with efficiency and attention to detail. This role ensures seamless communication across departments and contributes to delivering a 4-star guest experience through proactive support, issue resolution, and accurate information sharing. The position requires strong communication skills, technical proficiency, and the ability to manage multiple priorities in a fast-paced environment.