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Guest Services Agent at Crescent Hotels & Resorts - ApplyBlast

Guest Services Agent

Crescent Hotels & Resorts

1 month ago

3.7 on Glassdoor

New Orleans, Louisiana, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Guest Services Agent is responsible for greeting and registering guests upon arrival and processing check-outs to ensure outstanding guest service and financial profitability. This role involves managing the registration process, handling payments, and providing comprehensive information about hotel services and the local area. The position requires resolving guest inquiries and complaints efficiently while utilizing up-selling techniques to maximize room occupancy.

Responsibilities

Greet and register guests while inputting information into the computer system
Assist guests with check-out including processing payments and handling money
Resolve guest inquiries and complaints in a timely and efficient manner

Skills

About Crescent Hotels & Resorts

crescenthotels.com

Headquarters

Fairfax, Virginia, United States

Company Size

5001-10000 employees

Founded

2001

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Crescent Hotels & Resorts is a hospitality management company that manages hotels, resorts, and lodging properties, providing operations, guest services, and related hospitality functions.