Guest Services Associate

The Guest Services Associate at TriHealth Bethesda North Hospital serves as the first point of contact for patients, visitors, and guests, providing a warm welcome and assistance with navigation and information. The role requires excellent customer service skills, the ability to de-escalate issues, and adherence to HIPAA standards while maintaining a professional and friendly demeanor. This position is located at key access points within the hospital and may occasionally require floating to other locations across the system.