Guest Services Center Agent - Reservations
Mandarin Oriental Hotel Group(3 months ago)
About this role
The Guest Services Center Agent — Reservations at Mandarin Oriental, Kuala Lumpur handles incoming reservation calls and correspondence for the hotel’s Reservation Department. Based on-site, the role supports accurate booking entry and coordination with other hotel departments while upholding the brand’s luxury service standards. The position reports to the Guest Services Center Manager and contributes to maintaining high audit and quality scores.
Required Skills
- Telephone Reservations
- PMS
- Extranet
- Data Entry
- Typing
- Multitasking
- Communication
- Teamwork
- Guest Service
- Audit Compliance
+1 more
Qualifications
- SPM
- Diploma in Hospitality Management (preferred)
- Degree in Hospitality Management (preferred)
About Mandarin Oriental Hotel Group
mandarinoriental.comOur luxury award-winning hotels and resorts worldwide. Mandarin Oriental hotels offer world-class accommodations, spas and fine dining experiences.
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