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Guest Services Manager at HRI Hospitality - ApplyBlast

Guest Services Manager

HRI Hospitality

3 months ago

3.6 on Glassdoor

Santa Clara, California, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Guest Services Manager at Aloft Santa Clara oversees front desk operations, ensuring accurate reservations, payments, and guest issue resolution while maintaining high service standards. This role leads a team of Guest Services Supervisors, Agents, and Night Auditors, providing training, coaching, and support to deliver exceptional hospitality experiences.

Responsibilities

Oversee daily front desk operations and checklist completion
Resolve guest issues and complaints with urgency and empathy
Train and coach guest services staff on brand standards
Prepare shift reports and communicate with other departments
Manage VIP arrivals, group bookings, and special requests

Skills

About HRI Hospitality

hrihospitality.com

Headquarters

New Orleans, Louisiana, United States

Company Size

1001-5000 employees

Founded

1982

View Profile

HRI Hospitality is an internally managed, fully integrated owner, operator and developer of premium branded hotels and upscale apartments in top urban markets. The company offers hotel ownership and management for multiple third-party owners, with development, architecture, construction management and FF&E procurement support through its resources, including its parent company, HRI Properties. It manages a diverse portfolio of hotels and mixed-use properties across major U.S. markets and partners with leading full- and focused-service brands.